Call Us For A Quote 0800 927 925

Good to Know

CUSTOMER SERVICE

Please email us with all your inquiries. We would be delighted to answer any questions that you may have and will endeavour to respond promptly.

TAX/GST INVOICES

We are GST registered and invoices are provided with all sales.

PAYMENT

We accept Direct Credit (Online Banking) or Major credit cards.

DELIVERY

We deliver anywhere in New Zealand. Standard turnaround is within 5-7 working days after payment is received. However, there will be from time to time a longer lead time is required when exceeding production capacity.

All shipping is done either by Castle Parcels or PBT, please let us know if your item/s has not arrived within the allocated times below:

  • 1-3 working days within the Metro North/South Islands
  • 3-5 working days rural delivery

Pick up

Pickup option is available. Our factory is based in Christchurch, if you choose the pickup option you will be provided with a pickup address after payment is received.

Damages or Loss in Transit

Claims for damage or loss in transit should be made against Castle Parcels or PBT directly. Although we are not liable for goods damaged or lost in transit we will endeavour to ensure any claims be resolved satisfactorily.

Shipping cost

The cost of shipping will depend on the size and the weight of the item and a price will be given on each individual quote.

RETURN OF GOODS

Made-to-Order items

Regrettably, we cannot accept returns on made-to-order products due to the nature of the item e.g. your size, chosen colour and unique requirements etc. however, if we made the wrong size/colour etc. we will replace for free.

In short, anything that is our fault we will replace without question, anything that is yours will have to be reordered at regular price. Depending on the problem, we may be able to modify an incorrectly ordered shelf for you. We are always ready to help you figure the best way to resolve a problem, should you find something is not fitting correctly.

REFUND POLICY

We will replace or refund items if goods are returned within 14 days from the date of purchase if:

  • The item is defective
  • If we send the wrong goods

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